Shipping policy

Shipping & Processing Policy

Freshly Made to Order

At Cato Gist, our wax melts are handcrafted with care after your order is placed. We believe in creating beautiful home fragrances especially for you rather than keeping large quantities of finished products on shelves.

Processing Times

All Cato Gist wax melts are handmade fresh to order.

Please allow 3–5 business days for your order to be prepared and shipped. This allows time for pouring, setting, curing as needed, quality checks, and careful packaging.

Processing times do not include weekends, holidays, or shipping transit time.

If an unexpected supply or production delay prevents us from shipping within the promised timeframe, we will contact you with an updated shipping date and any applicable cancellation or refund options.

Shipping

We currently ship within the United States, typically using USPS. Shipping costs and available delivery options are displayed at checkout.

Once your order ships, you'll receive a shipping confirmation with tracking information when available.

Warm Weather Shipping

Wax melts can soften or melt when exposed to high temperatures. Please monitor your tracking information and bring packages indoors promptly, especially during warm weather.

Shipping Issues

Please contact us if your package is delayed, missing, damaged, or incorrect. We'll review the situation and work with you toward an appropriate resolution in accordance with applicable policies and consumer protections.

Thank you for supporting Cato Gist — Cozy Creations, handmade with care.